Privacy Policy

Veena Enterprises (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop on our website or contact us.

1. Information We Collect

• Account details: name, email, phone number, password (encrypted).
• Order & shipping details: delivery address, pincode, order history, payment status.
• Communication: messages you send via contact form, WhatsApp, email, or phone.
• Technical data: IP address, browser type, device info, and cookies for site performance.

2. How We Use Your Information

• To process and deliver your orders.
• To send order updates, invoices, and customer support replies.
• To improve our website, products, and services.
• To prevent fraud and keep payments secure.
• To send offers only if you opt in (you can unsubscribe anytime).

3. Sharing of Information

We do not sell your personal data. We may share limited information with:

• Courier/shipping partners for delivery.
• Payment gateways (e.g. Razorpay) to process payments securely.
• Legal authorities if required by law.

4. Cookies

We use essential cookies for login, cart, and checkout. You can control cookies from your browser settings; some site features may not work without them.

5. Data Security

We use industry-standard safeguards (secure hosting, encrypted passwords, HTTPS). No method of transmission over the internet is 100% secure, but we work to protect your data.

6. Your Rights

• Request access to or correction of your personal data.
• Request deletion of your account (subject to legal/order records).
• Opt out of marketing messages.

7. Children’s Privacy

Our store sells products suitable for children, but accounts should be created by adults (18+). We do not knowingly collect data from children without parental consent.

8. Contact

Veena Enterprises
Shahpur Akhara, Aurangabad, Bihar
Nawadih Road, Gola Bazaar, Aurangabad, Bihar
Phone / WhatsApp: +91 6186 358 699
Email: info@veenaenterprises.com